Legal notice

Last updated: March 31, 2026

SHIPPING POLICY
All orders are processed within 3–5 business days after your order is placed and payment is confirmed. 
Once your order has shipped, you will receive an email with your tracking information.
Please note:

Processing time does not include transit/delivery time.
We are not responsible for delays caused by the carrier.
Make sure your shipping address is correct at checkout — we cannot redirect packages once shipped.

RETURNS POLICY
We accept returns within 30 days of the delivery date. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
To start a return, email us at muychica.store@gmail.com with your order number and reason for return. Our team will respond within 1–2 business days with return instructions.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Once we receive and inspect your return, approved refunds will be processed to your original payment method within 5–7 business days.
The following items are not eligible for return:

Opened, used, or items not in original condition
Items returned after the 30-day window
Sale or clearance items (unless damaged or defective)

DAMAGED OR WRONG ITEMS
If you received a damaged, defective, or incorrect item, email us at muychica.store@gmail.com with your order number and a photo of the item within 7 days of delivery. We will send a replacement or issue a full refund at no additional cost to you.

QUESTIONS?
Email us at muychica.store@gmail.com with your order number and we will get back to you within 1–2 business days.